Services

Due to the depth, intelligence and creativity of the team, Sutherland & Associates has a wide variety of services listed below.

Strategic Alignment is key to the success of an organization. Equally important is the buy-in and understanding from each team and individual. Supporting the organization’s direction, living the core values and knowing what clients expect of both you and the organization helps everyone make better decisions, quicker.

Growth Planning varies with each client and situation. Regardless of your position on the business cycle, specific strategies and tactics are required for success. Sutherland & Associates has experience in all phases of the business cycle from start-up through decline and repositioning.

The Secrets of Influence^TM is an integral component of Leadership Development. This vital skill – Influence – will enhance and complement all the other development your managers and supervisors will be receiving throughout their careers. Influence skills are required in all areas of management including: Developing Your Team, Employee Staffing, Performance Development, Leadership and Retention, Coaching, Time Management, and Selling and Influencing Others to grow your business.

Business Etiquette seems to have been lost in our recent pace of business. In reality, business etiquette reflects directly on the professionalism and culture of the organization. In this interactive and participatory session, we review and practice how to entertain with confidence, who is responsible for the guest(s), how to dine with dignity and grace, as well as how to enter a room, and start and close a conversation.

Lean Transformation Strategy recognizes current successful organizational practices and helps identify new roles and behaviors to create a significantly more powerful organizational learning environment capable of supporting sustained continuous improvement activities at all levels. Given global economic pressures, the need for such a continuous improvement environment is critical. A successful lean transformation strategy must consider not only the customer, but the team member and community needs as well. The goal is to create an organizational structure capable of supporting repeatable and sustainable processes throughout the organization to better compete in the global marketplace. A list of specific initiatives includes:

• Lean behaviors in non-manufacturing environments
• Identifying “normal” vs. “abnormal” conditions within the organization
• Introducing aligned, problem solving methodology and mentality
• Identifying value-added and non value-added activities
• Utilizing material and information flow (value stream) mapping within the organization

Marketing and Communicating directly with your target audiences and using key messages helps grow your business. Sutherland & Associates has extensive experience in recommending appropriate research, creating marketing and communication plans, and the implementation process.

Execution and Accountability are two areas many organizations struggle to harness and sustain. Clearly understanding roles and responsibilities is one component. The other is consistent implementation of an accountability system that supports the desired behaviors. Sutherland & Associates works with existing technology as a platform for developing this system.

Performance Coaching is used at all levels of the organization to help reduce turn-over, or churn, and position team members to operate at peak performance. Sutherland & Associates has experience with individual coaching from the front line to the president, CEO and board members.

Crisis and Reputation Management should be part of every organization’s planning process. The first step is to recognize what situations could put a business at risk and how managers should deal with the challenges. Preparation includes taking steps to minimize the chance that the crisis will happen and the potential harm if it does.

Media and Presentation Coaching enables each person to live up to his or her potential as a representative of the organization. Most excellent spokespersons have taken the time to learn the tricks of the trade, to practice and take the advice of an experienced coach.

Sales Strategies and Coaching can reduce the sales cycle by helping the potential customer/client identify their “pain points” and participate in the solution process. In addition to being a part of the process from the onset, the customer is actively supporting the solution and positioning the sales team for higher closure rates. With time being a premium, a strong “no” response is better than a “maybe” or “I’ll get back with you.” Getting to a yes or no in a professional manner makes a big impact and allows both parties to continue a strong and healthy relationship going forward.

Legacy/Succession Planning — Time moves quickly and suddenly you are ready to prepare both you and your organization for the future. A proactive approach for this transition is the best method to ensure success.  This requires assessing your team and your needs and developing the next generation of leadership skills if needed. Advanced preparation and time to execute the plan are key to success.

Mergers and Acquisitions are viable strategies to prepare your organization for the future. As we know, not all M&As work out as planned. However, positioning for success on the front end saves time and money in the long run. Sutherland & Associates is well versed in due diligence, culture and gap analysis, and financial reviews—all positioned to support your success.

Project Management – Yes, it is possible to have a project, regardless of size, be successful. Sutherland & Associates has proven and repeatable experience completing projects on time, on budget and within scope of work! Experience includes Information Technology and a wide variety of comprehensive business development initiatives.

Work Flow Mapping and Analysis – Working with a cross-functional team, Sutherland & Associates guides the group through a current state mapping process, future state mapping, and change impact analysis exercise to help identify the best roll out plan, based on organizational value.